Commercial cleaning
Contracts won site by site, and renewals you saw coming.
Cleaning is a contract business, so two things decide the year: how many new sites you win, and how few you lose at renewal. Signal keeps every building, every contact and every quote on one account, and tells you which customers have gone quiet before the tender goes out.
14 days free. No credit card.
- 14 days free
- No credit card
- Unlimited users
The problem
You find out at the tender.
A contract you have held for four years goes to market and it is the first you hear of it.
Where contracts go
Nobody rang them for a year
The site runs well, so nobody visits. Then the facilities manager changes, the new one has a preferred supplier, and the relationship you never maintained is not there to save it.
One contact, one building
The same facilities manager often runs five sites, but if the record is a building rather than a company you never see that, and you never ask for the other four.
Quotes priced from memory
Per square metre, per hour, periodic work, consumables. When the rates live in four spreadsheets, two people quote the same scope differently in the same month.
How it works
The company, the sites, and the renewal.
The contract
One account, all their sites
The customer is the company and the contacts are the people inside it, so when a facilities manager runs five buildings you can see all five. That is where the next contract usually comes from, and it is the one nobody asks for.
- Several contacts on one account, with the roles that matter
- Every quote, visit, call and contract on the same record
- History that survives the person who built the relationship leaving
Priced from one rate card
Periodic work, consumables, additional hours and one-off deep cleans all come from your catalogue, so the quote is current and consistent whoever writes it. The proposal is built from the deal and sent as a tracked link.
- Recurring scope and one-off work in the same catalogue, by category
- The quote and the contract value cannot disagree
- You can see when the proposal has been read
And the renewal shows up early
Activity coverage is the share of your customer base anybody has actually touched in the period. Overdue follow-ups is how many have slipped. Both are uncomfortable the first time you look and both save contracts.
- Activity coverage across every account, not just the noisy ones
- Account health from activity and deal state rather than from opinion
- Territories by billing address, so every site has an owner
What you get
For a business that lives on renewals.
For cleaning
Company and sites together
One account, every building, every contact, and the whole history.
Learn moreCoverage you can check
Which customers nobody has spoken to this quarter, as a number.
Learn moreOne rate card
Periodic, consumables, additional hours and deep cleans, priced once.
Learn moreTracked proposals
Sent as a link, and you know when the facilities manager opened it.
Learn moreOutreach to new sites
Sequences to the buildings you want, stopping the moment they reply.
Learn moreProspecting by area
Commercial sites near the ones you already clean, found for you.
Learn moreGetting started
Start with the base you already have.
Four steps
- 30 minutes
Import your customers
Companies first, then the sites and contacts underneath them.
- 1 hour
Load the rate card
The scopes you quote most, at this year’s rates.
- 5 minutes
Look at coverage
The share of your customers nobody has rung. This is the uncomfortable bit.
- This week
Ring the quiet ones
Before the contract goes to tender, not after.
Also for
Businesses like yours.
Other solutions
Questions
Cleaning questions, answered.
Can one customer have several sites?
Yes. The account is the company and the contacts sit inside it, so a facilities manager with five buildings is one relationship rather than five unconnected records. That is usually where the next contract comes from. More on accounts and contacts.
How do I know which contracts are at risk?
Account health and activity coverage. A customer nobody has logged a conversation with in six months is the one that surprises you at tender, and it shows up on the Account Hub before that happens.
Does it handle rostering or timesheets?
No. Signal is the sales side: winning the site, quoting it, and keeping the relationship. Rostering, timesheets and payroll stay in the systems built for them.
Can I quote periodic work and one-off jobs together?
Yes. Both sit in the same catalogue with categories keeping them apart, so a contract quote and a one-off deep clean price from the same current rates. More on products and pricing.
Can I find new sites to approach?
Yes. Describe the kind of site you want, by area, industry and size, and Prospect Spark finds matching companies with the facilities and procurement roles on them. More on Prospect Spark.
How many people can use it?
Everyone. Every plan includes unlimited users, so area managers, the estimator and the office are all in the same system without a per-seat charge. See pricing.
Question not answered here? Ask ANI and get a straight answer.
Stop losing contracts you never saw leaving.
14 days free. No credit card. Unlimited users from the first minute.